Documentation

Getting started

Accounts are created by an administrator. When yours is ready you receive a single-use link, valid for 72 hours.

1. Open the link and set a password. Twelve characters minimum; a passphrase is fine.
2. Enrol a second factor. Any TOTP app, or a hardware key over WebAuthn.
3. Save the ten recovery codes somewhere that is not your computer.
4. Sign in at app.backup-in-the-cloud.work.

If the link has expired, ask your administrator to reissue it. For security the old one cannot be revived.

Installing the sync client

Downloads are inside the application, under Settings → Devices. Each download is tied to your account, so a build taken from elsewhere will not authenticate.

On Linux the daemon runs per user:

systemctl --user enable --now filesync
systemctl --user status filesync

The configuration file lives at ~/.config/filesync/config.toml. The default sync root is ~/Files; change root before the first run rather than after, or the client will re-index everything.

Selective sync

Under Settings → Sync, deselect folders you do not want stored locally. They stay visible as placeholders and download on first open. Useful on laptops where the archive is larger than the disk.

Sharing a folder

1. Right-click the folder, choose Share.
2. Add people by the address on their account.
3. Pick Can view or Can edit.

To share with someone without an account, create a link instead. Links expire after seven days by default, can carry a password, and every download appears in the folder's activity log.

Restoring an earlier version

Right-click a file and choose Version history. Restoring does not discard anything — the current copy becomes another version, so a restore can itself be undone.

For a whole folder, use Settings → Recovery, pick a timestamp, and preview before confirming. Deleted files are recoverable for the length of your plan's version window.

Exporting everything

Settings → Account → Export builds a plain zip with the folder structure intact. Large accounts are split into several files. You are emailed when it is ready; the download link lasts 48 hours.

Troubleshooting

Symptom	Usual cause
Client shows "Reconnecting"	Captive portal or a proxy intercepting TLS. Check the network first.
A file will not sync	A character the local filesystem rejects, or a path over 255 characters.
Two copies of one file	A conflict was resolved by keeping both. Compare, then delete the one you do not want.
Sign-in loops	Device clock drift breaks TOTP. Enable automatic time.

Still stuck

Write to [email protected] with the client version from Settings → About. Current service state is on the status page.